Support

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Common questions

What StyleTwin does and what it costs: see Questions about StyleTwin, or how to plan your week, get outfits for the weather and make outfits from what you own.

Where are my photos?

On your phone, in StyleTwin’s own storage. We don’t upload or back them up, and Android’s own phone backup leaves them out too, so removing the app removes them. See the Privacy Policy.

What happens when I use an AI feature?

The photo you choose is sent to OpenRouter, an AI service, to make your product shots or try-on. It is deleted from our server once your phone has the result, and always within 48 hours. The app asks you once, before the first photo is sent. Details.

How do I turn AI features on or off?

Open You and use the AI features switch. While it’s off, no photo is sent; the rest of the app works as usual.

An AI job failed. Did I lose a credit?

No. When a job fails, its credit is returned to you.

How do I turn off location or calendar?

On iPhone and iPad, use iOS Settings → StyleTwin. On Android, use Settings → Apps → StyleTwin → Permissions. You can also turn Calendar off under You in the app, or pick a city for the weather instead of using your location.

How do I cancel StyleTwin Plus?

Apple bills StyleTwin Plus, so you cancel it with Apple. In the app, open You and tap Manage subscription on the StyleTwin Plus card. Or open the Settings app, tap your name, then Subscriptions and StyleTwin Plus, and tap Cancel Subscription. Cancel at least 24 hours before the renewal date, or before the free trial ends if you don’t want to be charged. Plus stays on until the end of the period you paid for, and nothing in your closet is deleted. StyleTwin Plus is not in the Android app. See StyleTwin Plus and the Terms.

How do I restore StyleTwin Plus or my credits on a new phone?

StyleTwin Plus. On the new iPhone or iPad, sign in to the same Apple Account in the App Store. Open You and tap Restore purchases, or tap Restore on the StyleTwin Plus screen. The app says “StyleTwin Plus restored”, or “Nothing to restore” when your Apple Account has no Plus. If it says “This subscription is on another account of yours”, tap Restore on the StyleTwin Plus screen to move it here.

Your credits. They belong to your StyleTwin account, not to your Apple Account, so Restore doesn’t bring them back. Sign in with Apple or Google on the old phone (see how to keep your account), then sign in the same way on the new phone: your account’s credits, free ones included, are simply there. What is not added are the free credits of the new phone’s own fresh account. Only credits you bought on the new phone are added. If the old phone is gone and you never signed in on it, the credits can’t be moved. On Android there is no Plus to restore. Android can bring your account to a new phone by itself when you set the phone up from the old one (see the Privacy Policy), and signing in with Google is the surer way.

Does deleting my account cancel my subscription?

No. Deleting the app or your StyleTwin account does not cancel StyleTwin Plus, and Apple keeps charging until you cancel it. Cancel it first (see “How do I cancel StyleTwin Plus?”), then delete the account.

How do I keep my account when I change phones?

Open You and use Keep your account. Today also shows a card with a Sign in button. Tap Continue with Apple or Continue with Google and follow the sign-in. When it works, it says “Signed in with Apple” or “Signed in with Google”. On Android there is Google only. Signing in is optional, and without it your account stays anonymous.

On a new phone, install StyleTwin, open You and tap the same sign-in. The app says “Welcome back. Your account is on this phone now.” Your account, its credits and StyleTwin Plus come to the new phone. Your closet does not move by itself: the photos of your pieces stay on the phone where you added them, so a new phone starts with an empty closet. (A new iPhone set up from a backup of the old one, or by transfer, brings the photos along.) Sample pieces that came with the app may show there too; if they don’t, you can add them again. If you had already started a closet there, it stays there. What is kept, and what a merge does, is in the Privacy Policy.

How do I connect ChatGPT or Claude, and how do I disconnect it?

Open You and tap AI chats. Under How to connect, add StyleTwin in the chat as a connector with the address shown there (api.styletwin.app/mcp). Ask the chat about your clothes: it opens a StyleTwin page with a code. Enter the code in the app and tap Next. The app asks “Connect” and the chat’s name: tap Connect to confirm. The Allow changes switch on that screen decides whether a chat can only read your closet or also change it.

To disconnect, open You, tap AI chats and tap the chat under Connected chats. Sign out ends its access and keeps it in the list, and it needs a new code to connect again. Remove does the same and takes it off the list. The chat’s screen also has the Allow changes switch. Share closet pictures is a switch on the screen where you connect a chat (on unless you turn it off there) and on the main AI chats screen, under Closet pictures. Removing your last chat turns it off and deletes the copies. Details.

How do I delete my account?

In the app, open You and tap Delete account. If you signed in with Apple or Google, the app asks you to sign in once more to confirm. Your closet, outfits, plans and credits are erased from your phone and from our servers, and the app removes the Apple or Google sign-in from your account. This can’t be undone, and it does not cancel a subscription.